Frequently Asked Questions

1. What if I forget my Password?

Click “Forgot Your Password” on the login screen, enter your registered email address, and we’ll send you a link to reset your password. For your security, the link will expire after 24 hours.

Keywords: Password

2. Which payment methods do you accept?

CFR Engines payment terms and credit card payments (Visa, MasterCard, American Express and Discover)

Keywords: Payments

3. Where can I get help if I encounter an issue?

You can email orders@cfrengines.com

Keywords: Assistance

4. Can I track my order status online?

Yes. Navigate to My Account → Account Orders, select your order, and view real-time status updates—from “Processing” to “Shipped.” You’ll also get automated email notification when the order has shipped.

Keywords: Status

5. How do I place a bulk or large-quantity order?

Use the “Bulk Order Pad” to upload a CSV file with part numbers and quantities.

Keywords: Bulk Order

6. How do I request a RMA (Remanufactured part only)

Go to Remanufacture RMA Request under CUSTOMER CONNECT. Enter your Customer Reference No and select the part from the drop-down list. Fill in the quantity and reason code. Provide the serial number in the Notes column. Go to Account RMAs to view/print or email the RMA.

Keywords: RMA

7. Master Shoppers vs Non Master Shoppers

Under Account Contacts in the Customer Connect section, the Master Shopper can assign another user on the account the role of Master Shopper. The Master Shopper can edit/delete/add to cart lists that other shoppers have created. The Non-Master Shopper can view/add to cart any list created by him/herself and can view/add to cart but cannot delete any list created by a Master Shopper.

Keywords: Shopper

BULK ORDER PAD